Privacy Policy

This website is governed by Belgian and international copyright and intellectual property law. All rights of the authors of protected works reproduced and communicated on this site are reserved. Unless prior written authorisation is obtained, any use of the works other than individual and private reproduction and viewing is prohibited.

All elements on the website www.filovie.shop, including texts, logos, illustrations, images, photographs, graphics, videos, pictograms and icons, whether visual or audio, are protected by intellectual property rights and remain the exclusive property of Filovie.

It is strictly prohibited to reproduce, imitate, exploit, distribute or use, even partially, any elements of the site without prior authorisation from Filovie.

The above provisions also apply to any use, particularly for advertising or promotional purposes, of the name and logo of Filovie.

Any person wishing to place a direct link to the site on a personal website must obtain prior written authorisation from Filovie. Any unauthorised link must be removed at Filovie's request.

The trademarks appearing on the site are registered trademarks. Any total or partial reproduction of these trademarks without prior written authorisation is prohibited. Violation of these provisions exposes the offender, and all responsible parties, to the criminal and civil penalties provided by law.

When you browse our website www.filovie.shop, we collect, store and use your personal data solely for order processing, delivery and tracking, for product and service recommendations or the provision of services you have requested, as well as for internal marketing analysis.

This data includes:

• Basic information: your name, postal address, email address and telephone number
• Order-related information: delivery addresses, payment information, order details
• Usage data: time of your visit to our site, browser used, IP address, pages visited, searches performed and other data generated by your visit
• Provided content: photos and information you submit as part of the creation of your personalised artwork (questionnaire, reference photos)
• Interactions: information requests, emails sent to our customer service, or any other communication

We may collect this information even if you do not have a user account with us. This data is used exclusively by Filovie and will not be shared with third parties, except for service providers necessary to process your order.

We share your data with service providers who help us manage the site, ensure the proper functioning of our business and provide our services to you. Our providers are strictly bound by our instructions and contractually required to comply with them. We use the services of the following providers:

• Hosting and infrastructure
• Web analytics and statistics
• Delivery service
• Payment service
• Transactional email service

These providers may only use your data for order processing and not for any other purpose. Data is only transmitted to public institutions and authorities entitled to receive information within the framework of legal disclosure obligations.

Filovie retains your personal data only for as long as necessary for the purposes for which it was collected. Upon expiry of these periods, your data is permanently deleted.

• Reference photos: deleted after approval of the artwork
• Order and billing data: retained for the legal period required by Belgian accounting and tax obligations (10 years), then deleted
• Contact data: retained for 3 years after the last contact, then deleted

Exception: if you have expressly consented to receive promotional offers, news or commercial communications from Filovie, your contact data (name, email address) will be retained beyond the above periods, as long as this consent has not been withdrawn. You may withdraw your consent at any time via the unsubscribe link included in each email or by contacting us at [email protected].

In any event, data whose retention is required by law (accounting, tax obligations or in the case of ongoing litigation) is retained for the legally required period, regardless of any deletion request. Once this legal obligation has expired, the data is permanently deleted.

In accordance with the Belgian law of 30 July 2018 on privacy protection and the European Regulation (GDPR) of 25 May 2018, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct your inaccurate or incomplete data
• Right to object: object to the processing of your data
• Right to erasure: request the deletion of your data
• Right to data portability: receive your data in a structured format

To exercise these rights, contact us at: [email protected]

If you believe your rights are not being respected, you may file a complaint with the Belgian Data Protection Authority (APD): www.autoriteprotectiondonnees.be

To improve and personalise your browsing experience, our site uses cookies.

What is a cookie?

Cookies are small files that your browser stores on your device. They allow tracking of visited sites and recording of certain data, such as pages visited and time spent on the site. The use of cookies enables us to obtain statistics that help us improve our site. A cookie does not contain or collect any personal information about you.

The maximum retention period for a cookie is two years and only applies to those used for statistical purposes.

Refusing cookies

Most browsers automatically accept cookies. You can choose to refuse them by configuring your browser settings. You can also delete cookies at any time. Detailed instructions can be found in the "Help" section of your browser.

If you refuse cookies, you will still have access to the website www.filovie.shop. However, some features may not be available.